Last updated: :October 1, 2026
**The program**
Nebula Networks Inc. sends and receives text messages (SMS and MMS) at +1 (778) 949-2960 to support our internet customers. This is a two-way customer care line, not a marketing program. We do not send promotional or advertising text messages.
**What we text about**
* Replies to support questions you text us
* Installation and appointment confirmations, reminders and technician arrival notices
* Outage and maintenance notices for your address, including service restoration updates
* Account and billing notices relating to your service
**How you join**
You consent to receive text messages from Nebula Networks when you:
1. Provide your mobile number on our sign-up form at https://nebulanetworks.ca/sign-up and check the box agreeing to be contacted by text about your service; or
2. Give your mobile number to our staff during a phone call, installation or support visit and verbally agree to be contacted by text about your service.
These are the only two ways to enroll. We do not use keyword opt-in (for example, texting “START” to our number), and texting our support number does not by itself enroll you. If you text us before you have enrolled, we will reply only to ask whether you would like to receive texts about your service, and we will not continue the conversation by text unless you agree.
Consent to receive text messages is not a condition of purchasing any service from Nebula Networks. We never buy, rent or obtain mobile numbers from third parties, and we only text customers who have enrolled as described above.
**Message frequency**
Message frequency varies and depends on your service activity — typically only in response to a support conversation, or around a scheduled appointment or an outage affecting your address. Recurring or scheduled marketing messages are never sent.
**Cost**
Message and data rates may apply. Nebula Networks does not charge for text messages; your mobile carrier’s standard rates apply.
**How to stop**
Reply STOP to any message to opt out. You will receive one confirmation message and then no further texts from us. You can rejoin at any time by re-enrolling through our sign-up form or by asking our staff to re-enable texting on your account. Opting out of texts does not cancel your internet service, and we will continue to reach you by phone or email.
**How to get help**
Reply HELP to any message, email [email protected], or call +1 (778) 949-2960.
**Carriers**
Carriers are not liable for delayed or undelivered messages.
**Privacy**
We do not sell, rent, trade or share your mobile number, or your consent to be contacted by text, with any third party or affiliate for their marketing purposes. Mobile opt-in data is shared only with the service providers and carriers needed to deliver messages. See our Privacy Policy at https://nebulanetworks.ca/privacy.
**Terms**
Your use of this text messaging service is also governed by our Terms of Service at https://nebulanetworks.ca/terms-of-service. Texting is provided as a convenience and is not a guaranteed or monitored emergency channel — for urgent service issues, call us. We may suspend or discontinue text messaging at any time.